Can't get your Device Online?


Krish Patel avatar
Written by Krish Patel
Updated over a week ago

If you are able to connect to the network but cannot gain internet access your device might be struggling to authenticate on to the service. 

This might be because the dashboard has not been able to load on its own. 

You can try forcing the device to authenticate by redirecting to your dashboard in the web browser or alternatively you can contact our Customer Service Team and they will be able to help push your device on to the service. 

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