Slow Speeds?

Slow speed

Krish Patel avatar
Written by Krish Patel
Updated over a week ago

Is your WiFi being slow?

WiFi issues may be related to the network or they may be related to the Wi-Fi device joining the network. Usually, if other computers or devices are able to get on the Internet without issues, the problem may be with the device itself. Try resetting your device. 

There are many factors that can contribute to slow wireless Internet speeds. For example; a weak or fluctuating WiFi signal can cause problems with your internet speed. If the signal is not strong or unstable, it will struggle to represent the speed you are able to obtain on the device. Also, keep in mind older devices use older wireless technology, which may actually affect the performance of all of your devices on the WiFi network. Older devices may only operate on a 2.4ghz band compared to newer devices which can operate on 5ghz band. Make sure that the network settings of your devices are correct.

The best way to see what speed you are getting is by going to or by downloading the app and running a speed test. Before you run the test you will need to close down anything you may have running in the background, as this will effect the test results. 

Once you click GO, you should shortly receive a ping, download and upload. These will indicate what your device is receiving from the service. 

The ping is the reaction time of your connection, how fast you get a response after you've sent out a request. A fast ping means a more responsive connection. Ping is measured in milliseconds (ms).

The download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload, since the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (mbps).

The upload speed is how fast you send data from you to others. Uploading is necessary for sending big files via email, or in using video-chat to talk to someone else online (since you have to send your video feed to them). Upload speed is measured in megabits per second (mbps).

Please Note: A speed test measures your real-time network connection. Results might vary a little from your actual assigned speed based on network congestion and available bandwidth. 

4mbps is our lowest recommended amount to run a smooth service on all devices. 

If you think you are not getting the speeds you should be, please contact our Customer Service Team so that they can gather some more information and the Technical Team can investigate the problem.

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