We are sorry to hear our service has made you unhappy. When our service has gone wrong, we want to know so we can provide the best service to our customers. 

If you are unhappy with our handling of your account, outcome of your support enquiry and/or our overall service and wish to file a complaint then please follow our complaints procedure below.

All complaints must be received in writing. This can be sent directly to our Customer Services Manager blaise.sackey@wifinity.co.uk to make sure your complaint is handled with urgency and/or sent to our mail address - Unit 13/14 Kingsmill Business Park, Chapel Mill Road, Kingston Upon Thames, KT1 3GZ . 

However you choose to make your complaint, please tell us the email and phone number linked to the account in question. 

Once we have received your complaint our Customer Services Team will be in contact within 3 working days. 

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