Your Username is the email address you used to sign up with, If you have forgotten the email address used or having issues logging in, please get in contact with our Customer Service Team and we will be able to advise you of what this is or correct any typing errors that may have occurred during the sign-up process.
If you have forgotten your password, there is an option on the dashboard when logging in for "Forgot your password?". Click on this and you will be advised to insert your email or validate via SMS. This will send you instructions on how to reset your password.
If you are not able to reset your password please contact our Customer Service Team who will be able to assist you in resetting your password.
Please note: creating a new account will not resolve this problem, as your devices will end up getting stuck on the account they were first assigned to.