What have I signed up for?

Unlike other Internet Service Providers, Wifinity offers a contract free subscription based service!

If you have purchased a subscription rather than a one-off payment package, for example; the "4 weekly" recurring package, this needs to be cancelled and can be cancelled at any time without any extra charge. 

Our non-recurring subscriptions will not renew automatically. Non-recurring subscriptions will expire at the end of the period. 

Our recurring subscriptions renew every 28 days, therefore payments won’t be taken out on the exact same date of each month, hence we use Continuous Payment Authority (CPA). This is used industry wide on subscription based products i.e. a Magazine subscription.

A Continuous Payment Authority (CPA) is an authorisation given by a customer to take payments for recurring subscriptions by credit or debit card. By entering the card details of your choice is by way an authorisation for us to charge you at the end of every period until we receive instructions to cancel the subscription. (Other names for CPA include “recurring transactions”,”continuous card payments”, ”recurring payments”, “continuous authority transactions” or “guaranteed payments”.)

Due to using this kind of payment method the system will continue to try and take payment after a payment has failed. We have a "dunning" period of 5 days in which payment can attempt to be taken, if payment has not been received after the 5 days your connection will be disconnected. 

Please note: This is not a direct debit and will not affect your credit score. 

As far as the contract goes, we do not have any contracts in place, however we do have terms of use which every user reads and accepts before purchasing the subscription. The user can cancel their recurring subscription either by contacting our Customer Service Team or using the self service dashboard which all users have access too.

Subscribers can use accounts at all other sites covered by Wifinity! Once you have reached a site covered by Wifinity, simply turn on the wireless function of your device and select the Wi-Fi from the list of networks. Once a connection is established you will be redirected to the Wifinity dashboard where you can login and start using the service.

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